Heidi joined BIOS in 2005 as Receptionist and Reservations Assistant, but was familiar with BIOS long before becoming part of the team, spending her childhood summers helping her Grandfather as he piloted BIOS’s fleet of small boats. Today, as part of BIOS’s Education Department, Heidi services as the University Programs Course Coordinator, assisting Fall Semester course students and TAs with the application process and any inquiries they may have. She also manages the E.L. Mark Memorial Library, including article requests for faculty and staff and organizing library holdings on the server. As the Front Desk & Reservations Manager, she administers the front desk operations and assists the reservation and catering manager with reservation/accommodation/catering needs at BIOS.